FAQs
Find the Answers Here
Do you create custom candles?
YES! Please check my website for my current selection of customizable candles.
What is your return policy?
CGCS will gladly send a new candle if the purchased candle is defective. If you send me a picture of the issue (i.e. tunneling, melt pool doesn’t reach the sides, the wick extinguishes before an hour) I will send a new candle to you. My return time frame is 30 days from purchase. Thank you.
Do you offer international shipping?
What is your turn around time?
YES! However, shipping will be calculated per order as the cost will depend on where the item(s) are being shipped!
When will I receive my order?
Once an order is placed, there is a 48-36 hour processing time. I ship orders Monday through Saturday. I try my best to get orders packed and shipped within 48 hours.
Generally, domestic orders will arrive within 5-7 business days but I cannot guarantee this time frame. Actual delivery time will depend on the postal service. Once the package is received by the post office I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.
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If you feel that the order is taking longer than expected, please contact me at curlygirlcandleshop@yahoo.com. My goal is to have your order to you as expected and in a reasonable time frame.